To date, the reporting environment hasprovided impressive ROI with savings in both time and money.”The City of Richardson is truly a business intelligence community. Cityadministrators use the BI platform throughout departments includingaccounting, budgeting, building inspection, municipal court, police, fire,and neighborhood protection. Some departments, such as NeighborhoodServices, have even created external reports for the general public. Thegroup, charged with enforcing city codes and enhancing communication withcitizens, uses WebFOCUS to maintain a running history of citations forcitizens to view. WebFOCUS provides details about citations issued and allfollow-up activity so that citizens can see, for example, what inspectorsare doing about an abandoned car parked on a neighbor’s lawn. Publishingthis type of information reassures citizens that, not only is the citywriting tickets, but also following through on neighborhood issues untilthey are resolved.WebFOCUS is a vital tool for Richardson’s fire and police departments.

Thefire stations use reports to track the operational status of firehydrants. This task was previously done manually, but now all stationsshare a digital map linked to a database of information about the statusof city hydrants. Police chiefs throughout the city leverage a mobilereporting environment that delivers relevant crime data to theirBlackBerrys. For example, officers can obtain information about thecriminals being held in the city’s jail, including specific details ofeach person’s incarceration. Police and fire chiefs can also track active911 calls with their mobile devices, discovering the status of activepatrol cars, fire trucks, and ambulances.”Cities like Richardson, with complex infrastructures, benefit enormouslyfrom increased information access,” said Gerald Cohen, CEO of InformationBuilders. “The city was able to leverage business intelligence technologyfrom WebFOCUS to empower city officers and city employees to makewell-informed more timely decisions. These decisions are keepingrevitalization initiatives both on track and on budget.

Staff membersacross the city have the information they need to better supportrevitalization efforts and run the city more efficiently.”About Information BuildersInformation Builders’ award-winning combination of business intelligenceand enterprise integration software has been providing innovativesolutions to more than 12,000 customers for the past 30 years. WebFOCUSis the world’s most widely utilized business intelligence platform. Itprovides the security, scalability and flexibility needed at every levelof global extended enterprises. Its simplicity helps create executive,analytical, and operational applications that reach dozens to millions ofusers. Information Builders’ iWay Software suite provides state of theart, multi-purpose, pre-built integration components that address allSOA, application, data and information management requirements. Itsintegration adapters have been adopted by the leading software platformproviders.